Any time I've ordered chicks, for example, if they are shipped on Monday, I get them om Wednesday. Only once has there been an exception and it took an additional day. I put a packet of electrolytes in the water, according to directions on the package. When you get your new chicks, be sure the water is room temp. Dip all of their beaks into the water. Don't give them any feed for the first couple of hours so any leftover egg from hatching will come out of their little bodies. Have the heat lamp up and running well before they arrive so you can regulate the temperature. I'm really sorry if you already know all of this. When I first got mine, I didn't know all of that..