I have ordered many times from them over the past 11-12 years.
They have excellent customer service. Most times the chicks arrived fine. There have been a few losses once in a while especially in bad weather. Twice there were major losses , once we picked up a crushed box and once the post office kept my chicks through the weekend in very cold temps and they had been shipped on Wednesday. We should have had them Friday.
Both times Ideal made it right even though it was obviously not their fault. I ordered most recently this past June. I ordered 16 chicks, Cochins, EEs and Polish. All arrived healthy and have been very healthy. They left Ideal Wednesday and were at my post office in PA 7:30 Thursday morning. I have ordered many breeds from them over the years and have been happy with them. The only birds I wouldn't order again were the Silkies because they were poor quality. Almost no crests and foot feathering. They were very healthy though.
I will order from them again.