Just call ideal and ask. They r used to it. They are very nice and also helpful. They never seem bothered by my calls.Okay so it's my first ordering online so I'm excited, but scared. The website said they were supposed to ship today. Yet we hadn't had a confirmation call or email. Should i be worried? Is this normal and am i just paranoid? Also I called the post office telling them about chicks, so i dont want them to thing I'm a prank caller.