I also heard from Randy today, I guess I freaked a little at first, but I have decided to stay in the testing program. I have it up and running, except I have to hand turn my eggs. The temperature has stabilized fairly well now. I do like the open view of the window and the small size for a small hatch. I only have 5 eggs in. I cut up a Styrofoam egg carton and punched a nice hole in the bottom and put my little eggs in that. The thermometer lays on top of the turner about the same height as the eggs.