Ok, here is my rant about retail bashing. Maybe it bothers me more than most because I actually work in retail.
First let all understand that the minimum chick number is not a store by store policy. EVERY single rural king, TSC, and Big R and a single Family Farm and Home (only one store remotely located to me) have this minimum number of chicks. I have only been to an Orschelns that does not have a minimum. While I don't know the reasoning behind such minimums, it is still policy and to think an employee is going to break policy for you, you are crazy! Why would I risk my job for a customer? Sure you are more than welcome to ask if you can get less chicks, but to start arguing and complaining is flat out ridiculous, IMO. If you don't like the stores policy, then shop somewhere else! Very simple!
For all the "idiots" working in the stores, most employees are hired for areas that are their strengths. Not everyone will be a chicken expert. These stores typically have a lot of specialized areas and to assume every employee is knowledgeable in every area is also ridiculous.
Now, letting a animal become injured and/or diseased and not treating it is not acceptable. As some mentioned, businesses are in it for money (I thought that was obvious), so if you don't like the business take your money elsewhere. But to go in and just become argumentative, loud, and quite honestly a pain in the butt, is not the solution. The vast majority of the time you will be yelling at the messenger who has no control over policies. When customers beat down employees like this, you are just causing the employee to not care and not want to improve him or herself. Why would they go try and help an employee in an unfamiliar area only to get yelled at by a customer?
I know I will try to go above and beyond to help my customers, however I don't do to well when you yell at me. And don't tell me how to do my job. And nots lot forget that I am NOT a dog and will not come to you when you whistle at me! Working in cabinets, I'm dealing with high dollar projects. Things go wrong that are out of my control. If a customer is reasonable I'm more than happy to try to correct the issue, be it compensation or upgrading for same price. However, if you start yelling and becoming in reasonable, my willingness to help is gone! Retail employees are still people and still should be treated as such!
I can understand the minimum chick requirement. I also agree that it is never right to take it frustration on store policy on employees and you should treat everyone you meet and interact with courteously. I DO think that a store that is selling live creatures needs to take that seriously and handle it responsibly. To me that includes educating the staff (or hiring educated staff) on how to properly care for the animals and monitoring closely so that when they become injured or sick (or are being cannibalized slowly by the other chicks) they can immediately be removed and treated. I think as a corporation Rural King (and the others I'm sure) need to be driving that change, and if there is something we can do to help it we should. However we aren't going to get anywhere by lecturing or yelling at one employee out of the sea of thousands.