Thank y'all!
I have the little giant still air incubator, I've hatched out 1 other batch of chicks a year ago and had 100% hatch rate. After reading reviews about the temp and humidity being off, i decided with this batch being i paid for them and so badly wanted them to all hatch, i bought something seperate to check for humidity and temperature, the incubator itself was way off on temperature but the humidity was pretty accurate, it stayed at 99.5-100 temp and 50-55% humidity from day 1 to 18 and i got it up to 65-75% humidity for lockdown. I just don't know what could have went wrong.
Being a still air, the temperature was low - in a still air, you want it to be 101.5 degrees measured at the top of the egg.
The humidity may or may not have been off - for me, that would have been too high, but the best humidity to use can vary by area. For my area, 30% is best. Had you candled to track the growth of the air cell to check the humidity was good?