I have been having some troubles with Premier lately (the company not their plate, as I still don't have it-but I should)
Around two weeks ago, I got a phone call from a very nice lady that worked at premier. I had just got my 2 waterers and heat plate cover a few hours before. She called to confirm my card number. I asked why they needed my card number again. She said that once they ship out part of the shipment, their system got rid of the card number. So I gave it to her and she said that my leg bands and heating plate would be shipped out March 1st. Which would of worked out great as I am expecting chicks from a breeder, but do not know the exact date (March or April). I posted awhile back that I was not happy with my heating cover, as it wasn't what I was expecting. Well it was not worth it to ship it back, so here it is sitting in its box in my bedroom. Not too long ago I had decided to email premier to see what the hold up was with my shipment. I was going to last weekend, but was helping some family move. Today I sat down and decided I would get to work on that email. Ironically I just got a call from premier. They said they had my leg bands in, but their was a problem with them. Apparently the numbers rub off. So now I would just 25 blue leg bands, 25 green leg bands, and so on without any numbering. She asked if I still wanted them or if I would want to wait for the back order. I asked how long the back order would be. She said she didn't know, it would be until the resolved the problem with the numbers. So it could be a week it could be months. I can live without the numbers so I agreed to accept them. I just wanted to use the colors to mark generations. She asked me for my card number again. I asked why. She said there system whipped it out again. Odd because they haven't shipped me anything else since I last gave them my card number. She said they declined my card. I have never had any problems with my card. She retyped it and for some reason it worked (good because I was about to flip). I asked if she knew when my heat plate was going to come. She said it would ship out April 1st. I explained to her how I placed my order in Feb. when it was only back ordered to March 1st, how I had been told that it was going to be shipped out March 1st, and how I purposely ordered over $100 of merchandise, because I didn't want to pay shipping. She said that I still won't have to pay shipping. And that my heating plate would be shipped out April 1st! Next it is going to be June first and I will already have chicks. I don't want to have to use a heating lamp and I am already in the time frame of when my chicks should be here and am heat plateless.