Feel lucky with only losing 5 in the heat we all have been having. I order 10 from Ideal, 9 were DOA and the last died 2 days later. The only fault I can see with the hatchery is that maybe they should postpone shipping in this kind of heat but at the same time when the babies hatch they have to go. No I blame the postal service. They charge for shipping they allow live animals to come through their system they should be able to better accomidate them.