I am so frustrated today. This is day two of my first hatch. I have been hovering and feeling worried because I have yet to see them turn. They will have been in for 24 hours this afternoon so I turned them by hand a couple of times but then I worried I was letting them get too cool. I know the darn thing turned okay before I put the eggs in but I was unable to make it turn after I put the eggs in. So I did some research and found the correct buttons to push to make it turn and pushed them... and nothing. So I opened it up and examined it. The little metal rod is turning but the plastic tray is not. It is cracked... well shoot. So I turned by hand as long as it was open anyway and called hubby at work to bring me some super glue. Hope it works. I don't want to turn by hand forever. Also, intend to call and get the part replaced. Only had the thing one day. Not a good start.