Members not getting email subscription notifications - please read and reply with details

[vpatt]

me too, very frustrating.....I've done all I know to do....sigh

 

[sunflour]

Hey everybody!

BYC has over 150,000 members using hundreds of email providers. We send out a TON of email to members every day, many of which are subscriptions to posts, private message notifications, etc.

Once in a while an email may not get delivered to the recipient. There are hundreds of potential causes for this, but here a few main reasons:

1. Our system didn't send an email because a user is not subscribed to the item or they are unsubscribed from receiving all email (see below).
2. After our system sends the email it is lost in one of the bazillion of touch points on it's way to your computer
3. Your ISP (email provider, internet provider) may be blocking BYC's emails
4. Your email system and/or software may be marking BYC's email as spam.

We've found times where members have come up as "unsubscribed" to ALL emails from BYC. This happens for a few reasons, including:

1. You click the link in an email from BYC that says "stop receiving ALL email from us (including private message notifications), please use our one-click unsubscribe." This removes you from ALL emails... PERMANENTLY.
2. The emails to your host bounce. After our email system receives a handful of bounced emails (meaning your service provider isn't allowing the emails to get to your account) our system removes you from ALL emails.

For this use case we have a new feature:
Email Opt-In Now Visible to Users


We get lot of requests from users who mention they can't get email from the site anymore, only to learn that the user themselves clicked the global unsubscribe link in an email, thereby opting out of all site email.

We did some reorganization of the "Edit Account Details" page within the user profile to make things more transparent to users. You'll now see if they have opted out of all email, or only certain kinds. You'll also be able to opt back in yourselves!

new settings:





What it looks like when a user is opted out of all site email:




You just has to re-check that box to resume receiving site email. Remember that if you want to change individual content subscriptions, that's done on the Subscriptions page of the site.

If you are NOT getting emails from BYC, do ALL of the following:

1. Triple check your spam filters to see if the BYC emails have gone there.
2. Triple check your subscription settings here on BYC to make sure you are subscribed to the item you want to receive notifications on.
3. Triple check the new email preferences setting in your profile
4. Add [email protected] to your email system's address book, whitelist, safe-sender list, etc.
5. If possible, test a different email address with a different provider. Some email providers (AOL for example) are notorious for not being super friendly to BYC and many other sites.
6. If after doing ALL the steps above, reply to this post with a note that you've 100% done steps 1-5 above and let us know the day and time of your last email, and type (pm notification, thread subscription, etc.) of emails you are and are not getting from BYC.

Again, we recognize that a relatively small percent of our members are having this problem but that it can be very frustrating for you. We thank you for you help and patience as we work through trying to fix these issues!

I have not been getting any email notifications from BYC since my internet cable system was down 2 days last week during a power outage and the following day the cable folks made major changes in our email server. I still have the same email address and have been receiving all my usual emails from other sites, but none from BYC

I have gone thru the above steps and still am getting no emails.

Is there anything else I can try?

 

[Audio51]

Nifty-do u still monitor this thread--I am back to same problem of couple years back no Emails frpm BYC

Me too! It has been a long time since I have received notifications. I tried to figure it out when it first started happening over a year ago, but gave up. I really would like to get the notifications again. I checked my setting and it still says I want to receive all emails.....but I don't receive any....

 

[Nifty-Chicken]

@sunflour & @Audio51 , thanks for posting.

Both of you have had you email clients (you're both on different email providers) return emails that we've sent to them. The emails are "bouncing" back to us after we send them. When this happens, our server stops sending emails to those email accounts that have bounced.

We'll try to send the emails again, but you should try to get your ISP / email providers to whitelist BYC so our emails will get through to you. You can also try adding [email protected] to your email address book and trying to get all emails approved from that address.

 

[sunflour]

@sunflour & @Audio51 , thanks for posting.

Both of you have had you email clients (you're both on different email providers) return emails that we've sent to them. The emails are "bouncing" back to us after we send them. When this happens, our server stops sending emails to those email accounts that have bounced.

We'll try to send the emails again, but you should try to get your ISP / email providers to whitelist BYC so our emails will get through to you. You can also try adding [email protected] to your email address book and trying to get all emails approved from that address.

Thanks, this notification did come to my email, so hopefully all will get through.

 

[Audio51]

@sunflour & @Audio51 , thanks for posting.

Both of you have had you email clients (you're both on different email providers) return emails that we've sent to them. The emails are "bouncing" back to us after we send them. When this happens, our server stops sending emails to those email accounts that have bounced.

We'll try to send the emails again, but you should try to get your ISP / email providers to whitelist BYC so our emails will get through to you. You can also try adding [email protected] to your email address book and trying to get all emails approved from that address.

Thank you!!!! I was pleasantly surprised to see a bunch of email notifications sudden in my mailbox this morning! Yahoo!!!!!!

 

[ronott1]

I am posting a plea for help from the Northern California thread:

Quote: @Nifty-Chicken

 

[Nifty-Chicken]

@1zooman12 , our system shows that the emails are being delivered to your email account, so please look in your spambox or contact your internet / email service provider. Unfortunately once the emails leave our server there isn't a ton we can do to get the email providers to accept them.

 

[ronott1]

@1zooman12 , our system shows that the emails are being delivered to your email account, so please look in your spambox or contact your internet / email service provider. Unfortunately once the emails leave our server there isn't a ton we can do to get the email providers to accept them.

Thanks!

I sent this on to Neal. If I do not hear back from him via pm I will send him an email.

 

[krista69]

How do i change my profile so i pm gesmessa