Moderator: Please see inside

marie_martin

Songster
12 Years
Feb 21, 2007
2,225
5
209
Grenada, MS
I just got a message from a member who has been having trouble with the group. Just thought you should know.



you don't know me as such but i posted a topic on byc about my eggs,you seemed interested and you were the only on that had an email.1 hatched and another 1 coming on the way in few hours i think i cannot post or reply to anyones posts i was going to upload pics,
but it wont let me log in anymore it says username and password not recognised but they were the ones i was using until an hour after signing in.when it wouldnt.i have asked for password after password still no luck it dosent work.created another account it dosent work either,emailed administrator heard nothing emailed them 4times incase message didnt send for some reason.

Sarah (reptileluvva)
 
Cynthia, Staff members can't see a user's password (for security purposes) but we can reset the passwords.

Can you change the user's password to something unique and email them their userID and new password. Make sure the user knows that the login and password are CASE sensitive!
 
ok this is really weird just tried to get in forum via other computer.which obviously worked as i got in.but still cant from mine anymore.don't know why as i have checked firewall and defender.which all seem fine and i don't know what else could be causing it oh well i guess i will have to just keep looking
 

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