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Discussion in 'Website Announcements, Feedback, Issues, & Guides' started by marie_martin, Oct 8, 2007.

  1. marie_martin

    marie_martin Songster

    Feb 21, 2007
    Grenada, MS
    I just got a message from a member who has been having trouble with the group. Just thought you should know.



    you don't know me as such but i posted a topic on byc about my eggs,you seemed interested and you were the only on that had an email.1 hatched and another 1 coming on the way in few hours i think i cannot post or reply to anyones posts i was going to upload pics,
    but it wont let me log in anymore it says username and password not recognised but they were the ones i was using until an hour after signing in.when it wouldnt.i have asked for password after password still no luck it dosent work.created another account it dosent work either,emailed administrator heard nothing emailed them 4times incase message didnt send for some reason.

    Sarah (reptileluvva)
     
  2. broncbuster07

    broncbuster07 Songster

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    Jun 25, 2007
    Waxahachie, TX
    Hey, reptileluvva was just in the chat room a while ago. i wonder what's going on.
     
  3. marie_martin

    marie_martin Songster

    Feb 21, 2007
    Grenada, MS
    I guess it kicked her off or something and she had trouble getting back on. Not sure.

    Marie
     
  4. speckledhen

    speckledhen Intentional Solitude Premium Member 11 Years

    I'm not sure what's wrong and being new to this part of it, not quite sure exactly what to do. Her admin page seems fine. We'll work on getting it straightened out.
     
  5. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member 11 Years

    Cynthia, Staff members can't see a user's password (for security purposes) but we can reset the passwords.

    Can you change the user's password to something unique and email them their userID and new password. Make sure the user knows that the login and password are CASE sensitive!
     
  6. speckledhen

    speckledhen Intentional Solitude Premium Member 11 Years

    DONE! I have emailed her with her new password and hopefully, she can get back in now.
     
    Last edited: Oct 8, 2007
  7. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member 11 Years

    Super great job Cynthia!
     
  8. speckledhen

    speckledhen Intentional Solitude Premium Member 11 Years

    Wasn't really brain surgery, LOL. Thanks for the instructions on what to do. Now, let's see if her problem is solved.
     
  9. reptileluva

    reptileluva Hatching

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    Oct 2, 2007
    ok this is really weird just tried to get in forum via other computer.which obviously worked as i got in.but still cant from mine anymore.don't know why as i have checked firewall and defender.which all seem fine and i don't know what else could be causing it oh well i guess i will have to just keep looking
     

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