The video is in the post above yours. Maybe your computer is not seeing it for some reason. My hatch rates are GREAT. Some breeds I have 100% hatch all the time. I have hatched in it non stop since it was made. The only issues I have had are the bolts that hold the gears together get in a bind every few months and need to be adjusted. It caused my little gears to strip, but they were plastic. I had a spare on hand to fix it. I need a metal gear so that will not happen again.