I just got my chicks from mpc a week ago, I ordered 9 and got 11, they were all healthy and are eating and drinking and growing. Although I was supposed to get a call or email when they were shipped, I didn't, but since I knew about when they were supposed to be shipped, I called and asked, and they said they were shipped the day before, they said they were sorry, that I didn't get notified, they said they did send an email. All in all the customer service people are very friendly and helpful. Thank goodness I as all set up and ready for them.