This is my MyPetChicken review, as of 1 day after receiving my shipment.
A little bit about me, for perspective. I am a first time chicken owner (flocker?) but have a few friends who have had their flocks for a few years. I live in a small community of the San Diego area in California, called La Mesa. I've been researching for this for a year. My primary reason for using MPC was because a local friend recommended them; his flock is very healthy, and he had one rooster out of his group of ordered females.
The website is easy-to-use. I was able to put together a good mix (according to me) for my needs and set up delivery for just two hatching days (Mondays) after my order date. If you are hardset on some of the breeds you will likely need to order well in advance. I ordered (4) EasterEggers, a Rhode Island Red, a Blue Andalusian and a Blue Copper Maran. The maran was my splurge as it was a very expensive chicken by comparison. My order consisted of all females, I did not order any straight-run or males. I placed my order completely through the website without a hitch.
On hatch day (Monday, 7/28) I received a call in the morning from MPC. The rep explained that the Blue Copper Marans had a bad hatch that day and wanted to know if I would like to substitute with another maran or reschedule my shipment. I was very lucky that they had a better-than-expected hatch of the Golden Cuckoo Marans (the maran I originally wanted but was sold out) and happily accepted the substitution.
My chicks arrived at the post office yesterday. The USPS does not guarantee next-day delivery of baby chicks through their Express Mail service. CT to CA is quite a trek! One of the EEs was DOA, crushed beneath her package-mates. I was surprised to not find a heating element (a part of their service that they pride themselves on) but it is understandable I suppose given that we are having some very hot weather right now.
Of the remaining chicks another EE and the BA were struggling. I tried some sugar water, but they passed quickly after getting them home. The remaining 4 chicks are doing great, taking to eating, drinking, pooping and exploring without any trouble.
I contacted MPC this morning to report the losses. They require notification within 48 hours and offer replacement/reimbursement. They typically just reimburse but the minimum to ship to my location is 3 chicks so I asked about getting replacements sent on Monday. I expressed that I was willing to work with substitutions, knowing that BA are sold out for all of the remaining hatches. This rep took notes of the losses and said they would let me know how they will handle it.
I called back this afternoon after not hearing from them and got another rep. He had notes showing just 2 losses so I had to correct that. I re-inquired about replacements, and he verified the minimum of 3 would be met. Then the kicker: They will only reship them at their cost for shipping charges if I lose 50% or more of my order. Quick math says I am half a chick short of this policy, which I could not find on their website (their FAQ is a mile long so I may have missed it). Shipping charges for my location, being in southern California, is very expensive: $49! I asked if there was anything that could be done, considering I am just half a chick short of reaching the 50% requirement. It was a no-go. I still have until the end of the day tomorrow to 'lose another chick', which is pretty... well, I think you can understand what I mean.
I understand that they are a business and must have policies for these contingencies. I am not faulting them for having these rules. I would have liked to see a little bit of wiggle room based on my situation. I certainly don't hope to lose another chick, and when I reach the end of tomorrow without another loss I will take the reimbursement for the losses and purchase the remainder of my flock locally.
I can't give any kind of measurable rating for them since I am a first-time buyer in this industry. I will, however, be trying another hatchery when/if I mail-order again in the future. I think I should have taken hatchery distance from my location into more serious consideration. In the coming months, I will post more about the birds and their development.