OMG! Thank you so much for sharing your information here. I am so sorry you had to go through that experience especially since you already have your babies sitting at home waiting for a coop. Have you decided on another coop yet? Please keep us posted since I am still looking for a good coop that I may be able to purchase online but at this point I have almost given up on it. It seems they are all too small or flimsy or I guess full of empty promises. I may hire a guy from craigslist who custom builds them in my area. I live in San Diego. I was considering MyUrbanFarmers for a little while but will for sure not go forward. Again, thank you for saving us a lot of trouble.