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Thank you for your preference of our shavings!
Indeed their being dust free is one of the aspects which distinguishes them from others.
Sorry to hear that you have gotten a bad batch of bedding for your animals!
They are not supposed to be wet as you are describing.
Every year once the true cold sets in, our systems get bogged down and we need to reformulate the drying patterns. Because we can never anticipate the effect there is always a chance a wet batch makes it out to our Customers. In addition, occasionally our resellers may store product outside and moisture leaks in.
Regardless, I apologize for the inconvenience and we would be happy to supply you with replacement bedding if you stopped by the Plant in Sherrill. If thats not an option, we can arrange to have it done through CountryMax.
We are currently in the process of acquiring updated equipment which will alleviate this seasonal contention. It is part of our Plant upgrade due this Spring.
Thanks again for bringing it to our attention.