OMG I'm SO going to hurt this man!!!

[redhen]

Quote:
I LIKE your boss!

 

[Sonoran Silkies]

Quote:
Not necessarily; different states have different laws.

 

[Hangin Wit My Peeps]

I LIKE your boss!

ME TOO! Now I'm hoping he starts in on me on Friday

I would LOVE to kick him out.​

 

[cravenchx]

I love it when losers lose!

 

[Hangin Wit My Peeps]

In the current job market, I'm not sure I'd go with the "I'm telling my boss I WILL call the police, and if she doesn't want me to then she better get someone else to work" route.

I'm glad I didn't have to go that route but I would have if I had to deal with him any longer (thats how bad it was) BUT I had a feeling my boss was not going to deal with him treating us that way (she is not the type to take anything from any man lol) So I'm sure glad I talked to her and she agreed with me cuz I do love my job there. I was offered other jobs recently so I wasn't real worried about finding another job (just prefer to stay here because I love everyone I work with

) And THAT is hard to find at ANY job...I'm very lucky

 

[kareninthesun]

I used to work at a very busy 'Health Resort', the kind where stars who swear they never had a face lift go to rest after visits with their personal physicians. Each situation is different, and yeah, humor and kindness goes a long way, but every once in a while you get those whom are flat out mean. Doesn't matter if they are chemically dependant or should be chemically dependant, just got a truck load of bad reviews of their latest flick, or their spouse showed up when they were preoccupied. One time we had an older couple come in thinking they reserved a room and all the usuals they were used to at the wrong resort. Nobody caught the error until they were spending a rather romantic late night time in one of the heated indoor pools. Naked. Thought that the clothes optional retreat place a few miles from us was ours.

The most beligerant person I had was the wife of a very wealthy guy. She was used to being catered to immediatly, and I'm guessing talking down to and belittling everyone whom held a 'job'. She was unhappy because SHE had to book what she wanted, where she wanted, etc. instead of whomever she normally had as a personal secretary. She stood at the desk, literally tapping her long nails while I tried to garner information to make all jell. Then when she didn't get exactly what she wanted, the dramatic sighs and eye rolling stopped, stage whispers about lack of talent with the help started. When I dared to ask for payment, she informed me her husband would take care of it. I shared that we could reserve the space for 24 hours, gave her a copy of the receipt she signed, and verbally reminded the back of her head as she walked away mid sentence. Two days later she emerges from a class, (she did nothing but sit and drink) and goes ballistic because she does not have what she asked for earlier in reservations. Threatens to let her husband, all her friends, and everyone else know the quality of service here is absolutely horrid, and only idiots with no intelligence whatsoever work here. Then she demands that I correct my error, and to speak to my superiour, asking if it is the janitor.

There is alcohol on her breath. She isn't steady on her feet. We are known to be discrete. I could have flouted that I was the manager, that she was rude, to shut up. All of which would not be helpful, just increase her noise. I instead checked her schedule for the day and held up a sparkly to distract her. (short version) she had a class, I'd work out what I could. Later she came back, I'd worked out details to make her happy, she paid all on her card. At the end of the week, she came storming up to the desk, asking me what I did. That she never authorized me to use the card, never wanted to book a room. Stormed out. Her husband came by and appologised. Said she was wrong, she was mad at him because he lowered her credit card limit and then said she was going through withdrawls. Didn't specify if that was in spending or booze, but guessing it wasn't her drink.

Another time, a guest was sitting out in his car alone doing what one ought not do publicly. a coworker was getting into her car parked next to his. He knew she knew. She calmly pulled her car into reverse and parked it right up against the back of his. Called the police as she was doing so, then me so I could redirect guests to other areas without them knowing what was going on. He was so angry. Swearing a blue streak, threatening. Name calling. Saying she was lying. Turns out he was previously busted for the same thing.

You've been working there long enough to follow your gut...it is your responsibilty first to make sure that the standards of the hotel are kept in keeping all guests safe and happy. But guests have responsibilities too. If they treat you any less than what is expected, you have the right to call the police and let them make the final decission. Yes, you can of course call your superiour, and yes, you should document everything, but abuse isn't just physical. Besides, this guy's boss whom is footing the bill and depending on him to do something for the company has the right to know what is going on. If they are footing the bill, they may be libal for what he is doing.

 

[sfw2]

Quote:
I'm glad I didn't have to go that route but I would have if I had to deal with him any longer (thats how bad it was) BUT I had a feeling my boss was not going to deal with him treating us that way (she is not the type to take anything from any man lol) So I'm sure glad I talked to her and she agreed with me cuz I do love my job there. I was offered other jobs recently so I wasn't real worried about finding another job (just prefer to stay here because I love everyone I work with

) And THAT is hard to find at ANY job...I'm very lucky

Sounds like you have a great boss. I'm glad she's so supportive.

 

[orientphoenix]

Quote:
whoa that must sucks, rich people can be mean sometimes

 

[mom'sfolly]

My guess is if this guy is traveling on the company dime, they would love to know how he is acting. When he is out, interacting with the public, even at a hotel, he is representing their company. His behavior does not reflect well on that company. If he threatens to call "his company" again, I would ask for the number and offer to dial. I expect he'd scale back his bad behavior big time.

I like your boss....

 

[Sonoran Silkies]

mom'sfolly :

My guess is if this guy is traveling on the company dime, they would love to know how he is acting. When he is out, interacting with the public, even at a hotel, he is representing their company. His behavior does not reflect well on that company. If he threatens to call "his company" again, I would ask for the number and offer to dial. I expect he'd scale back his bad behavior big time.

I like your boss....

X2--on both your comments​