Oh man Shelly has set a high standard for my feeder to live up to! It should though.
Customers do come along that aren't satisfied on occasion and you can usually track it back to not following or not understanding the instructions. I learned long ago training new workers for a furniture factory I owned how difficult it is get get across simple things between misunderstandings and a raft of knowledge that you might know but others might not know and me the trainer thinking they ought to already know.
We do have a ton of positive reviews and a few negative reviews and no, we do not normally censor reviews if they have negative content because the bad reviews make the good reviews credible. There have been one or two where the customer actually stole the product by back charging, then refused to send back the feeder which would have been destroyed anyway but we want them shipped back on the principle of the thing, then the thieves posted BBB complaints and bad Google reviews AFTER stealing from us! You can bet those one or two reviews were taken down. Then there are the scammers, they order three feeders, the Fedex Ground tracking shows all three delivered with weight scans every time they enter or leave a terminal or truck, and then they claim they got only one feeder. Then backcharge, stealing all three feeders plus the money they paid for shipping. If you contest the backcharge they quickly put up bad reviews on BBB and Google to blackmail you to back off. You can always tell these people though, few reviews, little history on Google.
The best reviews in my opinion come from independent sites that don't have
Amazon links. There is one site that reviews chicken feeders and has a ton of info on chickens and disease, then the Facebook reviews are pretty trustworthy, then the odd blogger that posts up about the feeder unsolicited. They usually do provide a link back to our site but they are uncompensated.
We are way cheaper than the made in China grandpa feeder, especially in the beginning when their feeder was over $200.00 plus very expensive shipping. Their prices have come down after their Chinese supplier or a competitor have started copying that Grandpa feeder but they are still close to double what we charge. And honestly, they have a nice fit and finish in my opinion and they are using heavy gauge steel plus shipping them from China to one of the multiple countries they sell in. But read the reviews, they are not rat proof if you have an existing infestation of rats, the lid is easily pushed open.
They do have an advantage from selling on
Amazon but they are paying around 30% to do so. I looked into it, even listed one type of the feeders back in 2015 and when the first sale came in nearly all of the profit was eaten up. Plus earning that Buy Box on
Amazon is expensive and we would have to increase our price from $85.00 for a basic feeder up to around $120.00 per feeder. The thing is that most customers can buy the $85.00 feeder and get it delivered for less than $120.00 except the furthermost states. Better to keep the prices down and let the close in customers save money and the ones way off to pay the shipping if they don't want to buy a local produced feeder.
Thanks for the two customers that posted the reviews. Please email with pictures or a video if you ever have problems and I will walk you through a solution. You do need some full size birds, all treadle feeders are not to be used by chicks and very small birds, and you do have to follow the directions. And don't give up if you aren't getting results, I probably just haven't explained it well to you. But you do need to read the entire product description and we do encourage people to visit the main website ending in .net and reading the tons and tons of info on how the feeder is made, how it came about, how to repair it when needed, and if the feeder is a good choice for your flock.