Ya just to add to the pile we help fairly often too. Our incubator kind of sucks so it's hard to regulate humidity.
If they internal pip but no external pip after a few hours, we help it with an external pip. If they are moving breathing and peeping with their external pip we mostly just leave them. After over 24 hours we reassess and if they have made absolutely no progress we will enlarge the pip hole. Once we can see the internal membrane you can get an idea if the blood has been absorbed by how veiny it looks etc. If it doesn't look veiny, we start the zip for it a bit. If you see almost any amount of blood, we stop. Give it another few hours and re-check. Maybe try again. If any blood STOP.
If this kind of thing happens we are checking fairly often. If the chick stops moving around much or anything then we basically help it regardless.
For whatever reason, we seem to have had to help a chick or two from every hatch. We have yet to lose a chick from helping it. You just have to be careful and make sure they are ready but actually need help.