Frankly I'd never make a snap judgement about a company or product based on a few highly negative reviews by two newbie (1 post!) accounts scattered among so many positive experience posts. Frankly I always "throw out" the extremely over-the-top highly praising reviews and the most negative, complaining reviews whenever I check out any product. Then I based my decision on what's left in the middle. It's kind of like in the Olympics when they'd throw out the top and bottom scores to come to a realistic and fair score. So, hopefully people aren't listening to these negative ravings which, by the way, I agree sound very suspiciously like a competitor!