I hate when people are stupid. I am so upset I'm crying. I sold a huge huge American Girl set on ebay. I mean it was worth thousands of dollars. I had a lot of people look and a lot of bids. It was for a 14-16 year old girl. I played with it maybe 6 times. Lightly. Not a scratch on the doll or the clothes. We also said no refunds or returns on it. We have 100% feedback. One interested buyer kept asking us questions like "is the penny heavy" And other random things. umm yeah. weird question. Anyway she ended up bidding and winning it for $305 plus $25 shipping. Okay. So we wait 7 days with no word or payment from her. Then she emails and asks if we can ship it cheaper cause she 'Felt like she paid to much on the lot' FYI! If she felt like she paid too much she shouldn't have bid it up that high. She should of let the other person have it. So sure, I go to the post office and ask how much 10 day shipping would be. They esimate $18. So I refund her $7. She sends us a few more messages that state. "I paid too much. I shouldn't of bid that high." She finally pays on the last day she can. And we ship that morning. When we go to ship it, it ends up costing us $32... So yeah. I just paid $14 dollars for her shipping. No big deal. She gets it. And a month later. She emails me. "You lied. You said the doll wasn't played with hardly. Her limbs are loose and she can't stand on her own. She has been used a ton." Um no. It's been over a year since she was touched. And before that only about 6 times by an older teen. "We are sorry. But when we purchased her new she never did stand on her own. You never asked that question. And she is as we described. We would be willing to take her back and refund you." We never got a reply. Well a month later. Today. I get a message from ebay. She filed a money claim against us. Saying we lied. Her only message is "The doll is very very used. She can not stand on her own.Other things are as said" Paypal took back $320. And she demands that I refund her $50. With her keeping the doll of course. We never said she could stand. She never asked. We didn't think anything of it. We simply listed her as she was. Even in the pictures she is leaning against something. She never replied back, and now we have a legal claim against us. I am so very very upset. I'm crying. I never liek to upset anyone. But this is just crazy. The entire time she was nothing but trouble. And I knew we were goign to have problems. I don't know what to do.