I know there are a lot of different venues of transportation that are used from hatchery to customer. I have learned from our local post office that all the mail in Western NY goes to Rochester for distribution which is about 5 hours north of us and top north part of the state. For some reason the route to our area seems particularly long as they go to the extreme north then backtrack south to the western corner of NY where I am located. . A Forum member in Long Island NY which is on the eastern side of the state got her chicks from McMurray before I did on the western side of NY - and we are closer to Iowa than she was. I don't even know if McMurray offers express mail but I would have gladly paid double the postage price to use it and assure the chicks got to me in 2 days and not 4. I have ordered several times from Cackle Hatchery in Missouri which is further than Iowa and got them sooner and in excellent condition with no deaths, so it doesn't make sense. I didn't even presume there would be a problem with McMurray's delivery but had to order there as they were the only ones who had any of the breed I wanted.
I called McMurray today to report as of 48 hours my losses. They were very sympathetic and stated it had to be a bad routing for two identical orders of chicks not to arrive sooner, be chilled and stressed and continually die. As of 48 hours from delivery I have 11 left of 27 shipped. They suggested I add antibiotic to their water as they were obviously succumbing to illness after being stressed. I lost 3 more today and am just keeping my fingers crossed that all my efforts will save the remainder. I am not upset with McMurray, they were more than fair. They replaced my original order a week later free of charge and then when I called to tell them about the losses to the 2nd order they suggested they refund my credit card as it would be too risky to try another replacement. My order was for 8 pullets and l7 straight run and as of noon today when I called I had lost 12 and they credited those 12 for 8 pullets which were pricier and the remainder straight run. Like another Forum writer, I will think again before ordering from McMurray again, only because I think it is the shipping route to my area that is at fault. I am just hoping I'll have a couple of hens survive from the two batches and hope to raise chicks myself either through the broody hens or incubator so I won't have to go through this again..