I believe I got an e-mail from you this morning, but to anyone else who may be having a similar issue:Got a Reptipro 6000 and just took it out of the box. For the life of me I cannot figure out how to get the cabinet door open. The latch will not budge. Is there a trick to it? Of course it is Friday night and the customer service number is M-F 9-5. I'm beginning to think I have a defective unit. I don't want to force it, but I would like to get the incubator set up and running!
Sometimes the doors for the units can be a little bit tough (due to paint/weather/etc). The best practice is to rest the palm of your hand against the front of the door and pull outwards on the handle. It may require a little bit of force the first time or two that you open it, but after that you should feel less resistance. If you still are unable to get it open, let us know and we will help you out.
Hope this helps!
Thanks, everyone! We LOVE to hear about the success you are having with the incubator, and, as always, love to see pics of those cute little babies!