do NOT order from this site. My husband ordered our coop from this site because he didn't have time to build one for us.
We placed the order on April 8th, the money got take out of the account April 9th and we have yet to get our coop shipped out!!
Not only was there an unexpected shipping delay, and we got ZERO notice, but I had to call 3 times in the same day to get that information told to me.
At first they extended a $100 credit to our account on their site for the inconvenience. I was more frustrated by the lack of communication from the company then the fact it was actually delayed. Things happen.
So I got told that the coop was due to be released for shipping on Mon, April 30th and that it would probably be sent out on Tues. My shipping was to be marked as priority and expedited. Come Fri, April 4th and no shipping information has been sent to me, so I call again and see whats going on.
I get told that there was ANOTHER 2 wk delay and they weren't able to even ship it out till Thurs, May 10th! Which means that not only was I given FALSE information yet again, but I wasn't NOTIFIED of this. There was also no note about expedited shipping...which would have added ANOTHER 2 wks onto my delivery!! So if i hadn't have called I probably wouldn't have gotten my coop till the beginning of JUNE on an order placed in the beginning of APRIL.
I contacted customer service about my issues and they were very rude about everything. I finally got them to reimburse our shipping cost after threatening to turn them into the BBB.
NEVER ORDER FROM THIS COMPANY
We placed the order on April 8th, the money got take out of the account April 9th and we have yet to get our coop shipped out!!
Not only was there an unexpected shipping delay, and we got ZERO notice, but I had to call 3 times in the same day to get that information told to me.
At first they extended a $100 credit to our account on their site for the inconvenience. I was more frustrated by the lack of communication from the company then the fact it was actually delayed. Things happen.
So I got told that the coop was due to be released for shipping on Mon, April 30th and that it would probably be sent out on Tues. My shipping was to be marked as priority and expedited. Come Fri, April 4th and no shipping information has been sent to me, so I call again and see whats going on.
I get told that there was ANOTHER 2 wk delay and they weren't able to even ship it out till Thurs, May 10th! Which means that not only was I given FALSE information yet again, but I wasn't NOTIFIED of this. There was also no note about expedited shipping...which would have added ANOTHER 2 wks onto my delivery!! So if i hadn't have called I probably wouldn't have gotten my coop till the beginning of JUNE on an order placed in the beginning of APRIL.
I contacted customer service about my issues and they were very rude about everything. I finally got them to reimburse our shipping cost after threatening to turn them into the BBB.
NEVER ORDER FROM THIS COMPANY
