They are very clear about their communication and shipping policies in their literature and online.
From their catalog: (colored emphasis mine)
It is our sincere hope that each and every one of our customers takes the time to read this page. The few minutes that it takes to read this will help provide you with a better understanding of our operation and will communicate to you how we operate.
We are not a large operation and all of the work is done by members of our family with occasional inputs from outside sources. The family consists of myself (Glenn) and my wife, Linda. Our two grown sons, Nick and Cory, are no longer living at home but come back occasionally to help out.
- We are genetic preservationists that are in this for the genetic diversity of this planet we all call home.
- We are not a wholesale seed company nor are we a large hatchery.
- We produce all of our own eggs for our hatches, tend all of our own flocks, weed and care for the seed crops and produce around 90% of the seed which we sell (one of the highest percentages of any place in the country).
Patience
Please remember we are not a 24-hour fast food place where you can order and expect service immediately.
We are doing this as a hobby business service and we work as fast and efficiently as the time allows. We cannot guarantee specific hatch dates, as
we cannot guarantee the hatch rate or laying rate of each of the many breeds that we have. We will get to each and every person that places an order - in the order the date that we receive that order in the mail.
If you are impatient and absolutely have to have something by a certain date, please do us and yourself a favor and order from somewhere else.
Shipping Date: When your order has been received in our office with payment enclosed and it has been set up in the hatch schedule, you will receive in the mail a confirmation letter from us telling you what date we hope to be able to ship your order.
There is no guarantee on shipping dates. We do the best we can to meet your requested date. We always contact you (either by telephone or e-mail) the evening the shipment goes in the mail.
HOW SOON DO WE CASH YOUR CHECKS SENT FOR PAYMENT OF YOUR POULTRY ORDER?It might take us
a few weeks to get your order processed, depending upon our work load at the time, but your check will be cashed just as soon as your order is placed in the schedule book and a confirmation letter is sent to you.
We are a
breed preservation facility. Every bird shipped out under the name of Sand Hill Preservation Center has been hatched here from breeders which are maintained here at our farm. Poultry is priced according to the difficulty of obtaining the product, not the rarity of the breed. The more expensive it is, the fewer of that item we are able to produce.
We are also a no-kill chick facility. We adjust our hatches accordingly to hatch numbers of day-olds within reason. This means we do not have many extras with no homes to go to. It also means we cannot usually meet last minute orders wanting immediate delivery. This does not mean that we do not cull out defective birds. It simply means that we do not "overhatch" to have extra with no home that have to be disposed of. All extras that we hatch are distributed through our various assortments.
Genetic diversity is a priority: We try to keep as genetically diverse flocks as possible, but we don't always have room to keep large numbers of all breeds. We
do not kill the extra chicks each week as some hatcheries do. Therefore, we have to
plan our flock size according to the majority of requests for that breed. We are still in the process of increasing all of our flocks to enable us to, hopefully, reach the ability to hatch 25 chicks of each and every breed at one hatch. Some breeds don't hatch well, so this is providing some challenges.
We do not guarantee specific hatch dates, "show quality" birds, or male/female ratio.