I did find the post thank you so much! I had looked at it earlier but had forgotten the directive to use half-inch by 1 inch wire which is part of the problem. so that is super helpful as part of it. we have to figure out how to minimize the edges of the grate ourselves because we need to be able to lift it out for deep cleaning. But it's no wonder that we're having trouble.I think maybe mdees?( forgive if I’m wrong or mispelled) recently had posted about using pvc coated wire for the grate underneath because the poop slides off better, and also some informative info about grate placement in regard to supports, because poop accumulating there seems to be common.