- Apr 10, 2013
- 5
- 1
- 9
I placed an order for 7 brown egg layer pullets (a grab bag, if you will) with My Pet Chicken sometime last month. Inbetween the time that I placed the order and the shipping date, I had a situation arise that prevented me from being able to take these chickens and care for them. I tried to call My Pet Chicken, but nobody answered the phone after I was on hold for a long time so I left a message that said in NO UNCERTAIN terms to cancel my order. No word from them. So I called again and left another message AND I emailed them a few days later. A couple of days after I sent the email, I got a rudely worded email from them about how it was too late to cancel my order and that I needed to find someone else to take them or they would have to find a "rescue" to take them.
This wasnt' then and isn't now about the money. It was about 10 days out from my order shipment, so I knew I would not get a refund. I didn't necessarily care about the money. I just didn't want these chicks to ship because I knew I couldn't take them. I sent an email back and said, go ahead and find them a rescue then (not that I believe for a second that's what they would do...I'm pretty sure they can turn around and resell them). Well I got a series of emails from them on Friday of last week saying, "your chicks will ship out on April 8!!!" I was like, "WHAT?!" I called TWO MORE TIMES (during regular business hours) and didn't get a live person but left two more strongly worded voice messages to CANCEL. I sent another email as well. Still didn't hear anything from them. Stopped getting emails, though, and never received ANYTHING saying that the chicks had shipped. No tracking number, which I would have expected if they were actually going to ship them. I felt comfortable that they finally got the message and quit worrying about it.
Get a phone call bright and early this morning from the post office that my chicks have ARRIVED at the Post Office and COME GET THEM!!!!!!!!!!!!
I don't have a way to get them from the post office!! I don't have a heat lamp. I don't have any way to take care of them at all. I'm not even in a position to be able to get to the post office today!
I can't believe this company has such horrid customer service. I never received a call back despite many attempts on my part. I find it difficult to believe that I never received a tracking number so I could have at least been somewhat prepared to deal with this. Granted, it should never have come to that, but if they were going to ship them against my wishes, they could have at least prepared me!!!
FURIOUS HERE!
Still scrambling to find someone to go pick them up for me. :-( And have NO idea what I'm going to do with them even if I can find somebody.
If anyone has any ideas, I'd sure be appreciative. I am in NC, and would be glad to meet someone within a couple of driving hours if anyone knows anyone who will take these chicks!!
This wasnt' then and isn't now about the money. It was about 10 days out from my order shipment, so I knew I would not get a refund. I didn't necessarily care about the money. I just didn't want these chicks to ship because I knew I couldn't take them. I sent an email back and said, go ahead and find them a rescue then (not that I believe for a second that's what they would do...I'm pretty sure they can turn around and resell them). Well I got a series of emails from them on Friday of last week saying, "your chicks will ship out on April 8!!!" I was like, "WHAT?!" I called TWO MORE TIMES (during regular business hours) and didn't get a live person but left two more strongly worded voice messages to CANCEL. I sent another email as well. Still didn't hear anything from them. Stopped getting emails, though, and never received ANYTHING saying that the chicks had shipped. No tracking number, which I would have expected if they were actually going to ship them. I felt comfortable that they finally got the message and quit worrying about it.
Get a phone call bright and early this morning from the post office that my chicks have ARRIVED at the Post Office and COME GET THEM!!!!!!!!!!!!
I don't have a way to get them from the post office!! I don't have a heat lamp. I don't have any way to take care of them at all. I'm not even in a position to be able to get to the post office today!
I can't believe this company has such horrid customer service. I never received a call back despite many attempts on my part. I find it difficult to believe that I never received a tracking number so I could have at least been somewhat prepared to deal with this. Granted, it should never have come to that, but if they were going to ship them against my wishes, they could have at least prepared me!!!
FURIOUS HERE!
Still scrambling to find someone to go pick them up for me. :-( And have NO idea what I'm going to do with them even if I can find somebody.
If anyone has any ideas, I'd sure be appreciative. I am in NC, and would be glad to meet someone within a couple of driving hours if anyone knows anyone who will take these chicks!!
