So many issues!!!

Not all chickens will love people, even if they are handled regularly. It depends on their breed and individual temperaments.

#1 What are the dimensions of your coop and run and how many birds in total do you have? While it is normal for newcomers to be pecked pretty badly, I don't recall ever seeing the older chickens draw blood. The new birds need lots of space and places to hide and get away from the old birds.

#2 Usually there is no need to treat the frostbite and it should fall off and heal on its own. Where in general are you located? And would you mind posting a photo of your coop? Depending on where you live you may be able to prevent more frostbite by modifying your coop.

#3 I'd cut her bottom feathers off (with the poop) instead of trying to clean them. It can be normal for poop to stick to their fluffy feathers. But a picture might help us determine if it's a normal poopy bottom or not.
Ok, I can get some pics this morning! Thanks!
 

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