Stringbean, I can tell you the people at the Michigan Street PO facility have been very good about calling me. I have had many shipments of live birds and have been called at 10:00 at night if that is when the truck came in. Generally I get called at 6:00 in the morning. My boxes are marked with my info including phone number. The only chickens I received by PO shipping was 3 started trios of bantam Brahmas. Dead on Arrival. The problem I have had is taking 6 days when 3 day delivery is guaranteed. Thankfully the birds I have shipped in although still very young are also very hardy.