The Evolution of Atlas: A Breeding (and Chat) Thread

[oldhenlikesdogs]

Maybe they got too big. When there's top people in a company they lose sight of the customers and only have eyes for profit.

That was the appeal of mom and pop shops, they cared about making their customers happy so they would come back. Now places like Wal-Mart don't give one fig what I think.

 

[speckledhen]

Maybe they got too big. When there's top people in a company they lose sight of the customers and only have eyes for profit.

That was the appeal of mom and pop shops, they cared about making their customers happy so they would come back. Now places like Wal-Mart don't give one fig what I think.

I agree 100%. If I have an issue, I always tell them. Conversely, if I am impressed by something they did or a product, I also tell them, whoever it may be.

 

[1muttsfan]

I think the issue is that online sales are completely computerized, and computers are not able to see things that way. Nowadays I am not as critical of online businesses that make mistakes as long as they are willing to fix them - and I find many that will. I have given good reviews to companies when there have been issues with products, as long as their customer service is satisfactory. Of course the reason Joanns can offer such great prices is due to the large volumes of inventory they handle, there is no way they could do that without being at least partially automated. Sounds like they took care of you.

 

[speckledhen]

I think the issue is that online sales are completely computerized, and computers are not able to see things that way. Nowadays I am not as critical of online businesses that make mistakes as long as they are willing to fix them - and I find many that will. I have given good reviews to companies when there have been issues with products, as long as their customer service is satisfactory. Of course the reason Joanns can offer such great prices is due to the large volumes of inventory they handle, there is no way they could do that without being at least partially automated. Sounds like they took care of you.

Computerized should make it even better, not worse. But, you are dealing with the online site passing the order to a warehouse and that is the issue when so many come in at the same time. Seems it should hit a computer immediately if the stock is gone.

Actually, that is unusual for them to offer prices this good. Usually, they charge quilt shop prices on stuff, like their price may be normally $12.99/yd for something that Thousands of Bolts charges $4.95-6.95 for on a normal day, not even a sale. Joann's website is very glitchy and once they sent me a fabric that was nowhere near what the picture was. What I believe happened is the pic was a super close-up of one color in the fabric and when they sent me the crazy (ugly) wild print, it was like it came from another planet. And at times, it will just arbitrarily delete stuff in my cart while I'm still shopping.

I am glad they offered what they did, but at first, they tried to make it seem like my own fault that their site wouldn't verify my credit card. It was 100% on their end. I realize that some customers are not all that brilliant at online shopping or they try to pull something with a card that has nothing left on the balance, but that isn't me.

Am I happy with the resolution? Yes, IF they do what they said. Is it worth this hassle in the first place and having to wait for my quilt back that may never arrive, putting off my project indefinitely? No. I think I've had three or four occasions that I had to get them to fix something and at least that many where items were no longer available, the latter of which is normally not that big of a deal, but when your entire order is nixed, the shipping is just ridiculous. All that yardage is what made the shipping such a great thing this time and all that was yanked, except one measly yard of something I could sub at Walmart.

 

[Leahs Mom]

I once got a free box of cherrios because I complained about them changing the multi grain version.

Somehow it tickled my funnybone that they sent you something that you complained about. I can just hear it now....
YOU: "I really don't like that you changed this product. it's not as good."

THEM: "We're sorry...let us send you a free box of the stuff you don't like just to show you we care."

 

[speckledhen]

Somehow it tickled my funnybone that they sent you something that you complained about. I can just hear it now....
YOU: "I really don't like that you changed this product. it's not as good."

THEM: "We're sorry...let us send you a free box of the stuff you don't like just to show you we care."

Yeah, things that make you go, "Hmmm", LOL. Some complaints were about products that has stuff in them that didn't belong, like huge rock-like pits in yogurt or metal pieces or just something that was wrong. The last one was a bottle of over the counter pain meds where the seal was completely punctured and torn. We called them and they requested the bottle so they could analyze it and sent coupons for the product free.

 

[1muttsfan]

Probably someone in order fulfillment with a headache

 

[speckledhen]

Back to chickens! I got a nice PM on FB through Tom's acct from a lady who bought a BR cockerel from me last year, can't recall whose son he is, either Hector's or Apollo's. This was the note:

My Romeo is a beautiful boy! He is with his three hens and waiting on some eggs.

She sent me a short clip of him with her hens and Polish roosters, all pecking around peaceably. I agreed he was very handsome, asked it he was nice tempered as well.

Her answer:

Absolutely a sweetie. Gets along well with other Roos, no aggression at all. Very pleased with him! Can’t wait to put some eggs in the incubator!

I love hearing that. This is why folks want males specifically from me, this temperament.

 

[LukeyLux]

Back to chickens! I got a nice PM on FB through Tom's acct from a lady who bought a BR cockerel from me last year, can't recall whose son he is, either Hector's or Apollo's. This was the note:



She sent me a short clip of him with her hens and Polish roosters, all pecking around peaceably. I agreed he was very handsome, asked it he was nice tempered as well.

Her answer:


I love hearing that. This is why folks want males specifically from me, this temperament.

aww thats so nice to hear! I LOVE sweet tempered roos

 

[speckledhen]

aww thats so nice to hear! I LOVE sweet tempered roos

It's the only kind I keep around here. Well, Belgian D'anver stupidity notwithstanding. They are just who they are, not the brightest bulbs in the package. If I had them long, I'd cultivate a better temperament, but they have to have a modicum of smarts first, LOL.