I think the issue is that online sales are completely computerized, and computers are not able to see things that way. Nowadays I am not as critical of online businesses that make mistakes as long as they are willing to fix them - and I find many that will. I have given good reviews to companies when there have been issues with products, as long as their customer service is satisfactory. Of course the reason Joanns can offer such great prices is due to the large volumes of inventory they handle, there is no way they could do that without being at least partially automated. Sounds like they took care of you.
Computerized should make it even better, not worse. But, you are dealing with the online site passing the order to a warehouse and that is the issue when so many come in at the same time. Seems it should hit a computer immediately if the stock is gone.
Actually, that is unusual for them to offer prices this good. Usually, they charge quilt shop prices on stuff, like their price may be normally $12.99/yd for something that Thousands of Bolts charges $4.95-6.95 for on a normal day, not even a sale. Joann's website is
very glitchy and once they sent me a fabric that was nowhere near what the picture was. What I believe happened is the pic was a super close-up of one color in the fabric and when they sent me the crazy (ugly) wild print, it was like it came from another planet. And at times, it will just arbitrarily delete stuff in my cart while I'm still shopping.
I am glad they offered what they did, but at first, they tried to make it seem like my own fault that their site wouldn't verify my credit card. It was 100% on their end. I realize that some customers are not all that brilliant at online shopping or they try to pull something with a card that has nothing left on the balance, but that isn't me.
Am I happy with the resolution? Yes, IF they do what they said. Is it worth this hassle in the first place and having to wait for my quilt back that may never arrive, putting off my project indefinitely? No. I think I've had three or four occasions that I had to get them to fix something and at least that many where items were no longer available, the latter of which is normally not that big of a deal, but when your entire order is nixed, the shipping is just ridiculous. All that yardage is what made the shipping such a great thing this time and all that was yanked, except one measly yard of something I could sub at
Walmart.
