I'm downright aggravated. Towards the end of January, I went on Zulily.com, and ordered 2 comforter sets. I tried to update my address, but their site wouldn't let me. Instead, I checked the box saying they were to ship it to the billing address. They got the billing address right, and billed the card.
A couple weeks later, in February, I had not received my order, so I contacted them. According to their records, it had been delivered. Further checking, and they sent it to the wrong address. They gave me the tracking number, and asked that I contact UPS to put a pick up order on it. I contacted UPS, and was informed that as the intended recipient I could not do it, but the shipper had to put the pick up order on it. In the meantime, my contact with the Zulily resolution team was going to reach out to their vendor, and get my order sent to to me. On March 4th she sent an email saying she was sorry for the delay, but had finally contacted the vendor, and my order was being sent. She did not have the tracking number, but would provided it when she got it. Last week I sent an email asking if I was ever going to get my order.
Today I got an email informing me my order had been delivered on March 9th, and the tracking number. I have not gotten my order, so I looked up the tracking number. It did not give the address it was delivered to, but gave the city. Yup, wrong city. I called UPS, and gave them my address, and asked if the package had been delivered there. Nope. While they could not give me the address it was delivered to, they did confirm it had been delivered to the wrong city. I asked if there was an apartment number in the address. They confirmed there was an apartment number in the address they delivered it to.
I sent an email to my contact at zulily, and explained they had not delivered it to my address. She replied giving the address it had been delivered to, asking if that was my address. I've sent her a reply explaining that is not my address, and that was what she was suppose to be taking care of. I included my current address. Sheesh! Talk about incompetence.