Hi everyone! I just wanted to let everyone know that I received a check from the PO today for the insured eggs that I sent to Oklahoma that were destroyed. So it absolutely is possible to insure hatching eggs. I have designed a hatching egg policy for my business and I will post a copy of it here so that you can see what I am offering my customers. Feel free to use any part of the policy if you would like and adapt it to your own hatching egg policy if you like. I am happy to answer any questions as well.
Here is a copy of my policy.
Hens and Friends Hatching egg Guarantee
Thank you for buying my hatching eggs! I am excited to share my rare and beautiful hatching eggs with you and I want to wish you a successful and happy hatching experience. I carefully package each order securely (individually wrapped eggs, and excellent cushioning materials) and ship orders by USPS Priority Mail with insurance for the value of the eggs.
Unwrap your box of eggs and candle the eggs to check for any air cell damage, cracks, or other damage to the eggs. If the eggs look intact during candling, set the eggs in an egg carton with the pointy end down and let them settle for a minimum of 24 hours. If you can let them settle for 48 hours it will give you the possibility of a more successful hatch. Then set your eggs in your incubator and continue with the hatching process.
The eggs I ship to you will be fresh, fertile and clean, but never washed! I keep immaculate nest boxes for my hens with hay and pine shavings and I never send dirty eggs. They might look too clean, but I assure you they are not washed. If it rains and eggs get a bit dirty from mud, I usually keep those eggs for myself and wait until the weather dries up before I send your shipment.
If you notice during candling that you have damage to the eggs and are unhappy with the handling they received en route to your address, notify me immediately and place the eggs and all packaging materials back in the original packaging, in the same manner that it was sent to you and ship it back to me by USPS Priority Mail. Please take photographs of the damage and send them to me. Without the photographs you will not be able to receive any refunds or credits. Tie up the plastic bag provided with the packaging to prevent leakage, and return the box within 2 business days of your receiving the package. When the package arrives here, I will give you a complete refund for the eggs and the shipping and handling on the original order. You must leave positive feedback for me on my service, and follow the return instructions to receive this guarantee. I will also refund the return shipping for the package as well.
If you do not see damage to the box, or eggs and you decide that the eggs are intact and ready to incubate, send positive feedback about the arrival of the eggs, packaging, my service and communication with you. Negative or neutral feedback on your hatch rate will not be accepted! I am always happy to work with my customers with their hatching needs.
By accepting these eggs and placing them in your incubator, you agree with the terms in this agreement and are assuming all risks associated with hatching shipped eggs and I have done my part in our business arrangement. I have provided you with fresh, fertile, unbroken eggs and the rest is up to you, your incubator and your hatching experience level.
It takes many years to develop experience with hatching successfully. I am always learning and gaining experience with each hatch. I have ordered many eggs from all over the country. In doing so, I have learned that I will probably have as many unsuccessful hatches as I do successful ones. To me it is worth the gamble and I have hatched some beautiful birds throughout the years from many wonderful breeders. I know that most breeders do their best to ship eggs to us in good shape. Rough handling during shipping is a real problem that we all will have to find ways to deal with. Be sure to file complaints to the USPS and ask for changes to be made to handle eggs with more care during shipping. I am on a mission to have my eggs arrive to my customers in great shape. I expect nothing less for my eggs and my customers. I am determined to make Hens and Friends a great place to get your hatching eggs.
Sincerely Yours, Jody McMillan