Yikkkeees! That sounds like too much drama for me. When I contacted Ideal they were super nice and friendly!!I have not ordered from Ideal, I have ordered from Meyers and Cackle. I went with cackle because they had a surprise box I was interested in. The chicks from Cackle were big and friendly, but I don't think I will go with them because I didn't click well with the main lady who does the facebook ID page. She was also in charge of possibly getting a free box of surprise chicks. The way to win was to be included in commenting on the facebook page. Then when I did she claimed I was weird for commenting too much, and saying people purchase a surprise box if they want one- even though I had one on order. So I told her I was going to stop commenting wait for my order, then not order from them again. The she accused me of being mad or something. I just decided I was done.