Yeah developers never want to get the "idiot calls" to level 1. Kudos for keeping your sanity (to some degree). And yeah, if something truly needs to be addressed by a developer, it is never a 1 hour job. At that point you are scrounging through code, likely in debug mode so you can check the contents of variables, trying to recreate the problem ... once the user has given enough useful information that you can do so. Not exactly free to take level 1 calls.