The other day, we got a whopping bill for all my medical regarding the chemo. Dh called. They couldn't get into my account to fix it. They transferred him to the IT dept., since they couldn't get into the account. IT couldn't get into it either. They kept bumping it up the chain of command. They were going to call Dh back. That part has never happened.
In the meantime, he called his insurance rep at his former job. Humana may continue as a specialized insurance agency, but a few months ago, they announced that they're phasing out regular healthcare coverage. Dh's former employer chose another company to continue with. The new insurance was to start on Aug. 1. In the process of changing things over, Humana put a freeze on all the accounts pertaining to that employer a couple months ago. Our insurance doesn't require pre-approval, so there are times that the processing of claims takes place awhile after the date of service, or proceedure. Yes, it will be taken care of, but can't go through the normal channels. In the meantime, I haven't gotten my insurance cards from the new company.
I eat all of them, hubby doesn't like them. How weird is that?
