Good morning, everyone. I hope today is a great day.
About 3 years ago, around Christmas time, our cell provider began offering small tablets, for $1.00, to anyone that renewed, or signed up for their service. There was the cost of the SIM card $35.00, to activate it, so it could be used over 5G, on the data plan. We each got one. The following year, they did the same. Dh didn't use his much, but I did. The following year, instead of getting the smaller one for me, he got me a bit larger one.
When the grands moved in, they took over the tablets. My grandson got my larger one. Somehow, he downloaded something with what Dh assumed was a virus. Dh did a factory reset on the tablet. Phones & Tablets set up with Android, require a Google account, when they're set up. There are safety features built in, that are associated with your Google account, to help if it's stolen, or lost. One of the features is factory reset. Regardless of whether the reset has been done remotely, or you've done it yourself, once done, the phone/tablet must remain off for 72 hours, before attempting to restart it. This is so that, if it's been stolen, you can go through your Google account, and they will not allow it to restart. This prevents thieves from stealing them, resetting them, and being able to use them.
Our tablet wasn't stolen, was not reported to be stolen, so after 72 hours, Dh attempted to restart it. No go. For 2 days, he read everything, watched youtube videos, etc. trying to get it working again. Yesterday, he took it to our cell provider, and they told him how to do it. He got home, and did what they said, but it didn't work. I began looking online for solutions, just like he had done. Lot's of people have trouble with the factory reset. I thought I picked up on something, that is not mentioned in any of the numerous posts, threads, and videos. I asked Dh for the brand, make, and model of the tablet. He was in the middle of fixing it, so he just fussed at me for bugging him. After a few more hours of him trying everything solution he could find, he admitted defeat.
I set the tablet on my desk. He sarcastically asked "and what do you think you can do, that I haven't already tried?" I told him he had his shot at it, was defeated, and now it was my turn. I couldn't hurt it any, since it wasn't working anyway. Within 2 minutes, I had it back up, and running fine. He was very upset, and some of it got directed at me, at first.
What I picked up on, that is not mentioned, is that you should find the manufacturer, make and model of the phone/tablet, and go to their website for instructions. There will be 1 or 2 subtle differences in the way they instruct you to do a factory reset. The instructions for a Samsung phone, are NOT exactly the same for a Lenovo tablet, and vice versa. There is no one size, fits all.
I learned something else too. A factory reset removes EVERYTHING. Fortunately, in this case it was my tablet, and I didn't have anything on it, that I would regret losing. My phone, on the other hand, has contact information, pictures, etc. that I would hate to lose. There are several ways to back that information up, so in the event that the phone messes up, gets a virus, etc. you don't lose all the contacts, pictures, etc. You might want to consider taking a few minutes to figure out the best way for you to back the information up, and do it.