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On Nov. 20, I contacted Denon about our receiver. I FINALLY got the authorization email, including the attachment with the FedEx label to send it to be repaired. The first tech support person walked me though all the "tests" to ensure it was the port that was blown out. Since then, their tech support has asked a multitude of questions, and walking me through the exact same "tests" that were already done.

It's a KNOWN problem. I guess my answers finally satisfied them.
 
On Nov. 20, I contacted Denon about our receiver. I FINALLY got the authorization email, including the attachment with the FedEx label to send it to be repaired. The first tech support person walked me though all the "tests" to ensure it was the port that was blown out. Since then, their tech support has asked a multitude of questions, and walking me through the exact same "tests" that were already done.

It's a KNOWN problem. I guess my answers finally satisfied them.
I hate that kind of tech support! Luckily we are on a different tier at the University with Dell And Apple so support goes much getter here.
 

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