Both Mister & I have our lives loaded with Things To Do. Recently he's been working 60-80 hours a week and has slid many more of his duties over to my shoulders. Although I wanted HIM to take care of his ticket, I had to go get it faxed (our home machine was out of order) which took several weeks. And he never called their office after I faxed the ticket.
Today Mister remembers the ticket & calls me from work, asking me to investigate. He's worried that it is now over 30 days since the ticket was written (it is). I call the ticket clinic & the worker there who received the fax INSISTS that she tried to phone us several times to collect the payment. She INSISTS that she left messages on our answering machine & our voice mail. She even said that the last time she called that our phone had been disconnected. When asked what number she had been dialing she gave our correct home number.
I told her that we NEVER received ANY of those calls, there have been NO messages left, that our phone has NOT been disconnected for even a minute. I asked to speak to a supervisor, was put on hold for about 15 minutes, and then spoke with a man who says he was looking right at our file and saw all the notes made listing the times of the calls. Then he proceeded to tell me how it was our responsibility to have called them instead, to have followed up on this matter.
Yes, of course it was our (Mister's!!!) responsibility, but it just wasn't the most foremost item on either of our busy agendas. Still, I am very upset that they insist that they had called, when we honestly NEVER got any messages. I could see how one or two messages could have been accidently erased, or given to a forgetful child. But they insisted that there had been several calls made. I don't see how every one could have been erased, when so many others are recorded on the machine & voice mail.
I really think they are being dishonest, and that during the 15-minute hold this worker scribbled out a form listing calls she never really made. Or maybe I'm just being paranoid. But really, how could so many calls be made, but never received?
