Things you wish you could say

[TeresaW]

I’m hungry.

 

[notabitail]

Almost every IT helpdesk has something like it for tickets. It saves a lot of time because you don't have to go back and forth trying to get basic information.

Unless the customer does not want to restart the computer because "that won't fix the issue even though I never tried that".

 

[notabitail]

Or how about using the search tab first.

That too. I've been asked by a few people how to fix something when the top result on a search engine literally has all you need to fix the problem.

 

[Loving my girls]

Let me guess, little kid? My brother Jon had a phase where all he wanted to watch was Moana.

When I lived in England sky used to show Ice Age at the same time every day. It was on when I was preparing diner and hubby was working.
I NEVER stopped laughing at it
… and still don’t

 

[Nabiki]

Unless the customer does not want to restart the computer because "that won't fix the issue even though I never tried that".

I remember arguing with a user (he was an engineer, so he knew better than me, of course) that a known issue would be resolved by a reboot. It took 10 minutes to convince him, but lo, and behold, rebooting resolved his issue! It was a miracle!

 

[Loving my girls]

I remember arguing with a user (he was an engineer, so he knew better than me, of course) that a known issue would be resolved by a reboot. It took 10 minutes to convince him, but lo, and behold, rebooting resolved his issue! It was a miracle!

I remember arguing with a user when I said it was not sensible (i may have said something a little stronger actually as it was a 3am call out) to force a 5” floppy disk into a 3” drive.

Okay, yes I AM that old !

 

[notabitail]

I remember arguing with a user (he was an engineer, so he knew better than me, of course) that a known issue would be resolved by a reboot. It took 10 minutes to convince him, but lo, and behold, rebooting resolved his issue! It was a miracle!

Have you ever had to trick a customer into doing something like rebooting or checking to see if the computer was plugged in?

I haven't had to do that yet with computers here, but I'm sure someone will bring that problem to me eventually.

 

[notabitail]

I remember arguing with a user when I said it was not sensible (i may have said something a little stronger actually as it was a 3am call out) to force a 5” floppy disk into a 3” drive.

Okay, yes I AM that old !

I ended up getting all these old 3.5 disks. And I also ended up with some 5.25 ones but I do not have a computer with the proper disk drive to read them with.

 

[Loving my girls]

The best one for me was when a plug was pulled out in a drivers smoking cabin (portacabin) which cut all the power in the sales department which ran off an extension lead. There were twenty pcs in the sales portacabin.

Fire risk … Noooo

 

[Nabiki]

Have you ever had to trick a customer into doing something like rebooting or checking to see if the computer was plugged in?

I haven't had to do that yet with computers here, but I'm sure someone will bring that problem to me eventually.

No, but I have checked uptime on a system to know that a user was lying about having rebooted before calling.

One of my best calls was someone whose monitor said, "No signal". I asked them if the computer was turned on, they said, "Yes."

Me - Can you check to make sure the cables are plugged firmly in to both the monitor and the computer?
User - They are plugged in
Me - can you double check both ends of the cables, both to the monitor AND the computer?
User - what do you mean?
Me - check to make sure that the cables are plugged into the monitor, and to the box under your desk.
User - There is no box under my desk.

There was no computer at the desk they were using. Just a monitor.