They are not tough. Store-bought chicken is just insipid. Your chickens are real. Store bought are fake.
Make your customers aware that store-bought birds are 'marinated' in brine to achieve 20% moisture content. It's why it tastes 'moist' after cooking. It also allows them to sell water at the price per pound of chicken.
So, the biggest thing to overcome is your customers will certainly overcook the birds for the first time. Encourage them to use meat thermometers. In the end, they should come to love your birds for the flavor. The 'toughness' is something you come to crave.
Make your customers aware that store-bought birds are 'marinated' in brine to achieve 20% moisture content. It's why it tastes 'moist' after cooking. It also allows them to sell water at the price per pound of chicken.
So, the biggest thing to overcome is your customers will certainly overcook the birds for the first time. Encourage them to use meat thermometers. In the end, they should come to love your birds for the flavor. The 'toughness' is something you come to crave.