I have an answer for you, well somewhat. I just ordered 20 EE chicks last monday and within 24 hours on tuesday morning i received and email saying my order has shipped. I wasnt expecting for it to be that fast. But tsc is partnered with hoovers hatchery. I was patiently waiting and waiting to get a call from my post office but nothing. I finally got a call friday morning saying they were in and i went there expecting the worst. Well i picked them up and 4 were already dead, 2 more died when i got home, that night 3 more died and by satuday morning 15 were dead total. They shipped 2 extra so technically i received 22. I called tractor supply customer solutions number and also the hatchery and they were super friendly. Tsc contacted the hatchery and they are sending me a whole new shipment of 20 EEs next tuesday, March 6th. They said it wasnt on there end, something with the postal service was messed up and it SHOULD NOT have taken that long. But we shall see how this next shipment of replacent chicks goes...