Solved Trouble Loading Avatar Pictures - was Trouble Loading GIF Avatar

[casportpony]

So I decided to see if I could change my avatar on BYH, and I can.

Help me @Nifty-Chicken Kenobi, you're my only hope!

Edited to add:
Works at BYH, TEG, xenforo, thecatsite, southbayriders, but not at another chicken forum.

 

[Nifty-Chicken]

Looking into it!

 

[Nifty-Chicken]

Ok, I think the issue is the filesize and type. We don't want people's browsing experience to be totally slowed down by a page of huge avatars, so we have a limit on the size (50kb).

the Yoda one is just too big. Also, our system doesn't resize png images very well. You could convert it to a JPG or gif and it should auto-resize. If not, you'll need to resize it down to under 50kb and then upload it.

Can you try that and let me know how it goes?

 

[casportpony]

I can upload my 2.75MB file as my avatar just fine.

 

[Nifty-Chicken]

I can upload my 2.75MB file as my avatar just fine.

Ya, but is it a JPG image or a png?

 

[casportpony]

Ya, but is it a JPG image or a png?

Sorry, my bad. I assumed it was png, but it's jpg. So I did what you suggested and saved yoda as a jpg and it works now. Thanks a for solving this so quickly!

 

[Nifty-Chicken]

Thanks for your help with trouble-shooting!!!

BTW, I'll look into why PNG images aren't resizing properly.

 

[Sunshine Flock]

You do know this is Backyard Chickens and not Backyard Turkeys? Really, I think that's the problem you've been having.

 

[MattW]

Worked fine for me using that image.

 

[casportpony]

Can you both try from a non-staff account and see if it works?