I am so disappointed in UPS as well as the company I ordered from. I saved up to buy each of the kids a video game,and so I went ahead and ordered online a week ago. Then we waited. The company(go hastings) never sent a tracking number just an email that it was sent on 6-14. On 6-20 I emailed asking what company they sent it with. I was sent a tracking number for UPS. I look it up and it shows that our package got to the Columbus UPS facility on 6-18 scanned in at 12:03am.By the 5am scan in(or out) that same day there was damage noted to the package,and the package was empty.They tossed the empty package and made a note of it. Pretty sad that there is no type of security, and people can just rip open packages and take things.UPS listed it is *under investigation* and that the company I bought from was notified. No one bothered to notify me! I called the company right away and the CS person told me that they would not send new stuff.They would cancel the order and I have to wait a week or so for a refund.Grrrrrrr. We waited for almost a week for the games.They sure were quick to charge me. I know the company is not at fault for the theft,but they really should have notified me when it was stolen...and credit me immediately since they will not send out another package. I have never had issues with packages before,so I guess it was bound to happen. Again I am just so disappointed that companies have to deal with(or they just ignore) workers who steal,and no one even bothers to say,"Sorry your stuff got stolen," I am running out of companies.UPS steals.Fed ex leaves packages in the rain.No one left to send with except our US postal service and they charge alot!