I would raise 9 kinds of hell with your postal service. I've ordered 3 batches this spring alone, from 2 different hatcheries and they are VERY good about emails, status, and getting them to me on the date promised. I always leave a post it in my mailbox for my mail lady a day or two prior telling her I'm expecting live chicks. I have the absolute worst postal carrier and I want to let her know that I'm not playing around with my chicks. I live in south central OK and our post offices have told me that they don't send them out with the carriers route just due to them being a delicate package. They call me early in the morning, usually around 8am telling me to come pick them up at the PO. That way, if I'm not home, the carrier doens't have to worry about what to do with a live box of screaming chicks. Since I'm already expecting them that day, I stick around the phone and run straight out to get them when I get the call. I know things could be different for different places, but I remember when I was a kid, my parents ordered chicks and it was the same routine. That was 30 plus years ago before we had internet and all that good tracking stuff. I think the hatcheries prefer it that way to lessen stress on the chicks. So I would definitely be making some phone calls if I were you. Little known fact these days,,, postal carriers aren't even a government job anymore. They are contract laborers and really don't care if they get the mail to the right place. Sad but true. I have to chase my mail all over the county and the nice folks at the post office take my complaints, but they also tell me how bad it is since they no longer do it themselves. But in the end, the United States post office is responsible for our packages if a third party loses them.