USPS Damaged My Incubator!!!!! (PICS)Updated 7/13/09

[jjdward]

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Thank you for your support!!!

 

[greyhorsewoman]

Why is everybody always ranting on the post office? I don't get it. I've had items damaged by UPS and I've had items misdelivered by Airborne (now DHL). Compared to the USPS, I barely use them~! So their percentage of error, to me at least, is so much greater than the USPS.

When my $100 portable tack rack came damaged, UPS took it back and the vendor sent a new one. Did he get reimbursed? Heck I don't know. (The packaging was terrible.) Do I care? No. Did I spend days venting about UPS? No.

A $3,000 escrow check (which was sent overnight to settle a closing on a new mortgage) was misdelivered by Airborne (now DHL) to somebody across town, MY POSTMAN was nice enough to bring it to my house when the customer asked him about it and he knew where it went~!!!

If the seller didn't buy insurance, that is his risk. Period. He knows it, he's been selling awhile. He is just hoping you are SO NICE you won't push the issue. If he (or you) HAD bought insurance, they would have PAID HIM, not you, anyway! He needs to own up and refund your money or send you a new one. That is customer service.

 

[HarlansHollowFarms]

All this anger is really uncalled for...
Next time remember to get insurence, cover your own liabilities....no one else really cares and they certainly will not do it for you.

As to an earlier post by the OP, if I send a bill through the mail, and it does not arrive, or is ripped to shreds...I am still resposible for the payment.
Considering how much travels through our postal system...I think they do a great job.

 

[chrissum]

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Because we have too! I can assure you that from now on that I'll use another company.

I see this on a daily basis as a mailman, this package "box"was not designed to go thru the mail system, this box was designed to be ship to the us on a pallet and wrapped in shrink wrap. People will often take a box like this, wrap in duct tape and believe that is "good enough" and in reality is is not. We seem to go through this subject quite often. This box should of been put in a stronger box w/some extra padding to ensure it ships safely, second, insurance should of been purchased as well. MOST packages I see that are damaged are the fault of the shipper due to faulty packaging, or the unwillingness to pay to properly secure their stuff, but a few are not, these packages are shipped w/other packages on planes and semis sometimes thousands of miles and we do our best to ensure their safe delivery.

I don't care if it had been shipped in a stronger "box". It wouldn't have made it through the "care" of the USPS. I just can't understand why its just ok that the USPS damaged this box.​

Would you go to Wal Mart and buy a Crock Pot or a cd player and ship it across country with only the original box? Thats what it appears the seller did w/the incubator, which is a delicate piece of equipment, yes, it is ok to do this but why would you? This original package was not designed to be shipped the way it was sent to you. I feel for you and I hope you get your money back, but as I said before, I see it on a daily basis, some people will cut all corners possible to ship something as cheap as they can and hope it arrives in mint condition. I send several packages a month myself, some overseas, some arrive banged up sure, but they make it none the less by proper packaging. Good luck to you!

 

[shawnkfl]

i keep seeing comments about buying insurance. that's total BS. why should you have to pay extra for "insurance" just to send a package? as if NOT buying insurance gives them the option to take care of, or not to take care of your package. that's riduculous and completely unacceptable. people are being ignorant these days and letting federal government crap entities walk all over them. STAND UP and demand respect. if i pay to send a package at THEIR rates. i expect it to be delivered in the same condition i dropped it off in. i'm not paying more just so they will be "careful" with it. it's their job to deliver for crying out loud. postal "insurance" is nothing more than a tip. i don't tip bad service. nobody should.

 

[RabbitMage]

When you pay for your health insurance, are you paying your bones to be stronger so they don't break?

When you pay car insurance, are you paying your car's safety rating to be higher to save you in a crash?

When you pay shipping insurance, are you paying the postal employees to be nice to your package?

The answer to all three is no. You are paying for accident coverage. That is all. No one at the post office is pocketing the whole $2 your shipping insurance costs and I find the implication that they do incredibly offensive.

And before you go raging on about the federal government, the USPS has not be a government entity since 1970.

 

[shawnkfl]

yes, the usps IS a federal entity. do some research about shipping insurance. more packages without insurance are damaged as opposed to those that are insured. why is that? so yes, shipping insurance IS for them to treat packages nicely. they know if they don't, they will be covering the price of the item. no insurance, no problem. the usps is just another corrupt government entity. period.

 

[RabbitMage]

Well, I'll go let my dad know he's a federal employee and that he and all his co-workers take great delight in purposefully wrecking uninsured packages.

Also this: http://en.wikipedia.org/wiki/Postal_Reorganization_Act

The Postal Reorganization Act of 1970 abolished the United States Post Office Department, a part of the cabinet, and created the United States Postal Service, a corporation-like independent agency with an official monopoly on the delivery of mail in the United States. Pub.L. 91-375 was signed by President Richard Nixon on August 12, 1970.[1]

The legislation was a direct outcome of the U.S. Postal Service strike of 1970.

Also I trust since they're so corrupt, you don't send anything by mail, right?​

 

[jjdward]

Let me see if I can solve some things. My whole point when I posted this thread was that the USPS damaged my package. Regardless of your opinion, that is a fact, pure and simple. As a few people have pointed out(and by the way thanks), a person should be safe to assume that when you pay to have a package shipped, that it will arrive in pretty good shape. If the box it was mailed in wasn't up to the standards of the USPS, why did they even take it? All those things being said, here is my biggest complaint: This box was very badly damaged while in the care of the USPS. As a customer, I made a complaint. I was told that the PO couldn't do anything. Not " we will give you back half of the shipping cost" or "we are really sorry. This shouldn't have happened, how can we make it right". But "there is nothing we can do". Maybe I'm just crazy but that is just bad customer service.


Also to HarlansHollowFarms: you are correct, you would still have to pay the bill. But are you saying that you have no right to complain to the USPS that your mail was mishandled?

As far as the USPS being a fed entity: According to the laws under which it now operates, the U.S. Postal Service is a semi-independent federal agency, mandated to be revenue-neutral. That is, it is supposed to break even, not make a profit.
It still gets some funding direct from tax payers.

Again, my point is that fact that the USPS grossly mishandled this package and then turn around a say there is nothing that can be done. Very poor customer service.

 

[jjdward]

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The USPS has an offical monoply on letter service, so we have no choice.