Well, the new R-com Max 20 is plugged in and seems to be working well. I just put eggs in it. The eggs started out at 64 degrees, and I am manually raising the temperature in the incubator slowly, and that seems to be going well. I'll post more details when I have more time
Anyway, for those of you who have R-coms, I have two questions. First, where is the serial number on the machine? I added water to it before I realized I needed the serial number, so I don't want to lift it up or turn it over to look on the bottom. There is a number on the back to the right of the cord. It's not labelled as a serial number. It just a barcode with a number below it. The number is RCM... followed by seven numbers. Is that the serial number?
Second question -- the written Rcom Warranty Policy states that if I register my information on their website (
www.Rcom.co.kr) within 30 days of purchase that the warranty will be extended to 2 years from the date of purchase (and if I don't register my information that the warranty will only be one year from the date of shipment from the factory to the distributor, which is potentially a huge difference in starting dates, depending on how long the machine sat on the shelf before sale -- some machines could already have their warranty expired before sale under those circumstances). Anyway, I'm having difficulty registering it. Before I can log in, I have to sign up. I go to the sign up page and fill in all my information, then hit the sign up button. I expect to be moved on to the next page, but instead it seems to erase all my information, as it just gives me back a blank sign up page. After this happened twice, I thought that maybe my information had been received and that now I had to go to the LogIn page, so I tried that. But when I put my information into the Login page, it said that I needed to sign up before I logged in, and referred me back to the Sign Up page.
I e-mailed the company and told them that their Sign Up page is not working for me, so hopefully they will respond. I realize that I am fairly computer clueless, and the smallest things will stop me in my tracks, so I was wondering if anyone on this thread has ever registered their R-com online for the extended warranty. If so, did you have this kind of problem? What did you do to get around it successfully? It's possible that the page just isn't working today, but it's equally possible that there's some little bitty thing that I did or didn't do that's causing the issue.