- Thread starter
- #51
If you are logged into the forum and try to get to chat but receive the chat login PLEASE do NOT reset your password.
A few updates:
Good news: I was able to login as another user and duplicate the issue, so it is NOT browser, cookie, etc. related. It has to do with the integration between our forum DB and users and that of the chat system.
Good news: The chat designer said that spaces, hyphens, etc. are all supported in the usernames for chat.
Good news: The chat support guys are really smart and are looking into the fix.
Bad news: chat is still unavailable to some while we work out the bugs.
Please be patient as we work this out. Thanks!
A few updates:
Good news: I was able to login as another user and duplicate the issue, so it is NOT browser, cookie, etc. related. It has to do with the integration between our forum DB and users and that of the chat system.
Good news: The chat designer said that spaces, hyphens, etc. are all supported in the usernames for chat.
Good news: The chat support guys are really smart and are looking into the fix.
Bad news: chat is still unavailable to some while we work out the bugs.
Please be patient as we work this out. Thanks!