


I hate inefficiency!!
Hubby has an appt with his heart doctor Monday afternoon for follow-up and yearly scripts. (One script is on recall and a new med must be prescribed) But they did not send in his lab request for this week. Has to have 8 hour fasting labs done early for doctor and/or bring a hard copy of the results.
After two phone calls, finally got them to fax it yesterday morning to our lab at local hospital where it has been done for several years...saves us an hour drive both ways.
Well, he goes in this morning for the blood draw and no lab order request can be found in either the clinic or the hospital. He comes home has coffee and a small breakfast.
I call dr office again worried we may have to change his appt if I can't get lab results before the appt...
IT IS A weekend!

And local lab can't release test results to patient....has to go thru med records.
Dr office sends the fax for the lab order so now I can get him to our local lab by 3:30pm today. I called the lab to confirm the order was there. She suggests I fill out a records release form (72 hour turn around), hand deliver form to the Med Records office at the hospital before 4:30pm closing today and then MR can either fax the results to the dr Monday morning or I can pick up a hard copy then. No guarantee the "MyChart patient portal" will post the test results over the weekend.
Heart Doctor staff was really snotty to work with this week.
No explanation for not setting up the labs in the first place, or for not sending them yesterday after two phone calls, just "if you can't get the test results to the doctor by Monday, call and we will
attempt to reschedule him within the next two weeks".
Frustrated! But resolved to get the test results!
I'm going to go hug my dogs and play with the baby ducks!